Apprentice Helpdesk Engineer

Ipswich, Suffolk

Vacancy Overview:

Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, then this opportunity might be just what you are looking for!

Working Week:

Monday to Friday

Weekly Wage:


Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Technician apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

The company require a proactive Helpdesk Engineer Apprentice with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this positions success.

This role will initially be involved in PC configuration and builds, PC deployment to customer sites, dealing with purchase orders and stock control, registering software/support agreements, answering customer support calls and raising support tickets.

As a Microsoft IT Apprentice you will be required to:

Learn how to support internal systems, including Active Directory and Exchange.

Become a valued part of the IT Support team.

Learn how to provide technical support to marketing channels and activities.

Assist in customer projects and support activities as skills allow.

Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.

Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.

Learn how to handle telephone support calls as well as incoming Helpdesk emails.

Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.

Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.

Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.

Update company systems.

About the Company

You will be working in a company that specializes in information and communication technology and believe in providing powerful business solutions, designed to deliver commercial benefit to their customers.

Skills Required:

You will possess an understanding of Intel based PC hardware/architecture and will be conversant with all versions of Microsoft office based technologies/operating systems.

You will be highly organised, have exceptional attention to detail, have excellent communication skills and a brilliant telephone manner and be very helpful.

You will be willing to work hard and eager to learn.

An interest in IT is mandatory!

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. You will display an aptitude for delivering IT solutions and problem resolution, with a logical and methodical approach, knowing when to escalate issues. You will be able to develop professional relationships with customers based on trust and confidence. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isnt afraid to ask questions.

Other Information:

Please note that your commute will be taken into consideration, in line with our safeguarding practices.