Apprenticeship – Service Advisor – Lookers Ford Leeds

Leeds, West Yorkshire

Working in an approved office environment, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

Apprentices will deal with customers both face to face and by telephone to process and solve customer service complaints and then consequently look to promote continuous improvement in customer service.