Helpdesk Engineer Apprentice

Southampton, Hampshire

Vacancy Overview:

We are looking to recruit a Helpdesk Engineer Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Working Week:

Monday to Friday, 9am – 5.30pm

Weekly Wage:


Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Helpdesk Engineer Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

Providing 1st line support through taking calls and handling the resulting Incidents or Service Requests, using the Incident Management and Request Fulfilment processes, in line with Technical Support objectives

Delivering excellent customer service providing proactive, reactive and service management to achieve high levels of customer satisfaction through advice, guidance and technical support within SLA and business KPIs

Undertaking development and continuous improvement of the companys managed services with an aim to increase the company and managed service portfolio to increase revenue and customer satisfaction

Being responsible for proactively assisting with recommendations and delivery of new managed services to customers to increase customer satisfaction

Carrying out proactive engagement with the sales teams to assist, promote and identify the correct solutions for customers where necessary to increase customer satisfaction and retention

Keeping up to date with technologies relevant to the role and business managed service offerings, suggesting and recommending changes to the department to improve the performance of the business managed services team.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company

Our employer is a company that specialises in the provision of IT support and who are committed to providing businesses with the highest quality, proactive managed services. Their business-led, strategic approach really stands out from the rest of the market.

Future prospects include the opportunity for the right person to become a full-time engineer and continuing to add to their skills and certifications.

Skills Required:

The employer is looking for individuals who are:

Solution focused, and who take accountability for their own actions and constantly strive for greater results

Autonomous self-starters, able to acquire new knowledge and skills quickly

Confident and professional with excellent interpersonal, communication and presentation skills

Customer and stakeholder focused

Able to thrive in a high growth, fast-paced work environment

Possessive of a flexible working style, able to work as a team and independently on own initiative

Methodical, accurate, analytical and have attention to detail

In possession of a high level of customer service and business analytical and commercial awareness

Able to set a positive, professional example to colleagues and others

Able to adhere to company processes and procedures and recommend improvements when required.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.

Other Information:

Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.

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