IT Support Apprenticeship

Redditch, Worcestershire

Vacancy Overview:

Our client are a growing IT business with over 20 years experience providing CAD/CAM software solutions. With the business expanding they are looking to recruit two new Tech Support Apprentices to join their team.

Working Week:

Monday to Friday 9am – 5pm

Weekly Wage:


Detailed Job Description:

As an IT Apprentice your main responsibilities will include:

Learning how to provide software support

Learning the software services and products

Learning how to handle telephone support calls as well as incoming helpdesk emails

Managing the helpdesk system, ensuring all calls are handled within appropriate timescales

Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary

Updating company systems

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Training Provided

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.

Benefits working as an IT Apprentice with Intequal.

You will be entitled to a NUS Card which means discounts at local high street stores, restaurants, travel & many more!

All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week.

You will gain a recognised qualification as a Level 3 Infrastructure technician with on the job training.

You will get support from our team of tutors that will be with you every step of the way to help reach your career goals.

Skills Required:

You will be willing to work hard and eager to learn

You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills

Experience within a customer service, administration or sales role is preferred but not essential

You will be highly organised

You will be willing to work hard and eager to learn


Ability to multitask

Organisational skills

Communication skills

IT skills

Personal Qualities:

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

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