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Diploma in Quality Management – Level 4


Would you like to learn about quality management standards? The Diploma in Quality Management – Level 4 is designed to teach you about quality management concepts and why it plays a significant role in business around the globe. You will gain a firm understanding of quality management, how this framework can improve goods and services and how you can deliver customer satisfaction. Learn of the tools and benchmarking processes, service quality management and measuring cost of quality. If you aspire to progress in a career in quality management, this course is an excellent fit for you. The course is extensive and will discuss key modules in-depth such as leadership in quality management and learning, change and process improvement. Each topic will be explored fully to ensure learners gain a complete understanding of the subject matter. The Diploma in Quality Management – Level 4 will get you acquainted with the standards and concepts of quality management. The course will provide you with a complete understanding of total quality management. This is an opportunity to learn first-hand on how to adhere to these standards and build long-term success. This certification will set you in the right direction, with exciting career opportunities in store for you. Free E-certificate (No additional cost for E-certificates)

SKU: 282553 Category:


Accounting and finance_Finance_Financial management


Why you should consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

What will I learn?

  • Learn about myths in leadership
  • Understand the principles of leadership in quality management
  • Learn to think systematically and embrace change
  • Understand the concept of organisational learning
  • Learn about tools for change
  • Learn to apply quality management practices

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Course Curriculum

Introduction to the Course

1: Background and History

2: Why Quality Management

3: Standards and Models

4: Customers

5: Leadership in Quality Management

6: Strategic Quality Management

7: Processes

8: Partnerships and Resources

9: People in Quality Management

10: Ethics and Corporate Social Responsibility

11: Learning, Change and Process Improvement

12: Service Quality

13: Implementing Quality Management

Method of Assessment

In order to complete the Diploma in Quality Management – Level 4, learners will have to take a mock exam and final exam.

  • No. of Questions: 30
  • Exam Duration: 40 minutes
  • Exam format: multiple questions