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Diploma in Customer Service

£9.95

Learn new skills and develop your professional knowledge with the Diploma in Customer Service and learn from home at a pace that suits you. The Diploma in Customer Service has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!Successful completion of the Diploma in Customer Service will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.Once you enrol on the Diploma in Customer Service, you will have full course access for one year, meaning you are free to complete the Diploma in Customer Service at a pace that suits you. Enrol on the Diploma in Customer Service now and start studying using any internet-enabled device including computers, tablets, and smartphones.With 24/7 student support offered to you on the Diploma in Customer Service, you can be sure of quick and comprehensive assistance whenever you need it.Enrol now on the Diploma in Customer Service and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why Choose Diploma in Customer Service? Opportunity to boost your CV/Resume with IAO & CPD accredited qualification Student ID card with amazing discounts — completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included

SKU: 288607 Category:

Description

Business

Description

****Course Curriculum****

Here are the topics you will cover on the Diploma in Customer Service Course.

***Diploma in Customer Service***

Understanding Customer Service

  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service

Focusing on the Customer

  • Focusing on the Customer

Customer Service and the Telephone

  • Customer Service and the Telephone

Handling Complaints

  • Handling Complaints

Enduring Stress

  • Enduring Stress

Business Communication

  • Identifying Basic Communication Techniques
  • Formal and Informal Communication

Verbal and Non-verbal Communication

  • Describing Verbal and Non-verbal Communication
  • Understanding Body Language
  • Making Effective Presentations
  • Fundamentals of Productive Meetings

Written Communication

  • Written Communication

Electronic Communication

  • Electronic Communication

Communicating with Graphics

  • Creating Graphics for Business Communication
  • Communicating Static Information
  • Communicating Dynamic Information

Effectively Working for Your Boss

  • Representing Your Boss
  • Communicating Your Boss’s Decisions
  • Supporting Your Boss and Colleagues
  • Building a Partnership with Your Boss

Identifying Goals

  • Identifying Goals

Effective Energy Distribution

  • Energy Distribution
  • Time Logs

Working with Your Personal Style

  • Personal World View
  • Strengths

Building Your Toolbox

  • A Building Your Toolbox

Establishing Your Action Plan

  • Establishing Your Action Plan

Assessment Process

Once you have finished the learning stages in the HR basic course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the assessment, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £34