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Communication Skills – Course

£9.95

Communication Skills Certificate of achievement in Communication Skills Level 2. Additional CPD Accredited Certificate with 50 CPD points available with no extra study. The course comes with easy to understand e-learning study materials. Communication Skills level 2 . Certificate of Achievement. In business communication , the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own communication. This Communication Skills Certificate self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of Achievement. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

SKU: 97527 Category:

Description

Job search skills_Soft skills

Description

Communication Skills

Course Syllabus

This course consists of the following units:

Unit 1 – Fundamentals of Business Communication

  • Why Write is important
  • Four C’s of communication and writing
  • Word Agreement
  • Active and Passive Voice
  • Sentences and Sentence Types
  • Readability Index
  • Manners and Courtesy
  • Practical Language
  • Inclusive Language
  • Sentence Construction
  • Punctuation

Unit 2 – Writing Business Letters

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • What Messages Are Inappropriate for Business Email
  • Plus more

Unit 3 – Writing Effective Emails

  • E-mail Basics
  • Spelling and Proofreading
  • Proofreading Tips

Unit 4 – Writing Memos

  • The Anatomy of a Memo
  • Reviewing Your Writing

Unit 5 – Communicating Effectively by Telephone

  • Communication Skills
  • The Importance of Empathy
  • Defining Communication
  • Asking Questions
  • Telephone Techniques
  • Handling Everyday Requests
  • Tips and Tricks about communication skills

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.