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Customer Service Course


Customer Service Course Certificate of achievement in Customer Service Level 1. Additional CPD Accredited Certificate with 30 CPD points available with no extra study. The course comes with easy to understand e-learning study materials. Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now! These days, Customer Service can single handedly determine whether a business succeeds or fails. Over and above product quality and even value for money, the contemporary consumer values outstanding Customer Service more highly than anything else. To become recognized as a provider of true Customer excellence is to watch success and prosperity follow naturally. By contrast, become known for the substandard Customer Service you provide and remaining relevant becomes a challenge. On a global basis, business owners rely on the honed skills, talents and personal traits of elite Customer Service representatives. Master the art of quality Customer Service provision and there are no limits to how far you career could take you!

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Customer Service Course

One of the few things are all businesses worldwide have in common is their reliance on positive PR. All of which begins with the provision of consistently-outstanding Customer Service. Just as exceptional Customer Service contributes to the success of a business, substandard Customer care can have catastrophic consequences. As demand for elite Customer Service specialists grows worldwide at record-pace, there’s never been a better time to consider climbing this dynamic and rewarding career ladder!

Customer Service – Course Benefits

When studying for a Customer Service Certificate Level 1 with Brentwood Open Learning College, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service – Learning Objectives

Our intermediate-level Customer Service Certificate Level 1 focuses on the most important and relevant issues at the heart of Customer Service provision. With no specific knowledge or experience required, candidates are introduced to the duties, responsibilities and capabilities of advanced Customer Service representatives. Upon successful completion of the Customer Service Certificate Level 1 course, learners are primed and readied to take up demanding and rewarding posts in upper-level Customer Service, or use their acquired skills and knowledge to pursue supervisory or management positions.

Over the Customer Service Certificate Level 1 course of three intensive yet accessible modules, candidates explore the concept and mechanics of quality Customer Service provision, along with the core components that combine to create the total Customer Care package. Additional topics introduced include target audience analysis, goal setting, advanced telephone communication techniques, the use of body language in Customer Service, how to deal with difficult Customers and situations, the importance of proactive problem solving and how to work with various Customer Service tools and resources.

Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality Customer Service
  • The confidence to handle challenging Customers and difficult situations
  • Familiarity with audience research and analysis
  • The ability to nurture and develop meaningful Customer relationships
  • A deeper understanding of the psychology of the Customer
  • The opportunity to climb the career ladder in a Customer Service setting

Customer Service – Course Outline

Our mid-level Customer Service Certificate Level 1 is delivered over the course of three insightful modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Module 1 – Customer Services – An Introduction

This module covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more

Module 2 – Effective Communication

This module covers the following topics:

  • Importance of Effective Communication
  • Developing A Communication Strategy
  • Communicating Service To External Customers
  • Communication of Service Quality to the Internal Customer
  • Training Material
  • Plus more

Module 3 -How to Deal with Difficult Customers

This module covers the following topics:

  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Be a Problem Solver
  • Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce It
  • Dealing With Stress
  • Plus more