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Certificate in Communication Skills

£9.95

Certificate in Communication Skills Additional CPD Accredited Certificate in Communication Skills with 40 CPD points available without extra study. The course comes with easy to understand e-learning study materials. Certificate in Communication Skills Level 2 Endorsed Certificate of achievement. We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t. In business communication, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own communication. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

SKU: 197681 Category:

Description

Business

Description

Course Syllabus

Certificate in Communication Skills level 2, consists of the following four units:

Unit 1 – Communication Basics

  • Asking Questions
  • Probing
  • Listening Skills
  • Scoring
  • Interpretation
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Body Language
  • Gestures

Unit 2 – Listening Skills

  • What is Active Listening?
  • Demonstrating Listening
  • Tips for Becoming a Better Listener
  • Body Language Basics
  • Understanding Sympathy and Empathy
  • Creating the Right Mindset

Unit 3 – Body Language

  • Interpreting Body Language
  • The NLP Style of Questioning
  • The Power of Hypnotic Language
  • Influencing Outcomes

Unit 4 – Communication Styles

  • Communication Styles
  • Dichotomies in Theory
  • Creating a Positive Self-Image
  • Seven Things People Determine from Your Appearance
  • Frame of Reference
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • The lesson: balance enthusiasm with control
  • Thirty Ways to Persuade
  • The Persistent Response

Course Benefits

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.