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Communication : Communicating Effectively on Telephone


The significance of business communication cannot be deprived of and the firms in modern business world are quite concerning about the communication processes. Without learning basic communication skills someone cannot develop its skills of communication such as reading, writing, listening, and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research by DR. Albert has evaluated that in a communication process the body language accounts for 55% while voice tone and spoken words account for 45% of the whole communication process. In this context modern ways of communication are far behind the effectiveness of telephone communication. This unit explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective. The content covers several key topics named as communication skills, importance of empathy and how to ask questions. This informative unit looks at the different telephone techniques and tips and tricks about communication skills. Discover how to handle everyday requests successfully and how to be more professional on telephone.

SKU: 201448 Category:


Personal development_Communication



After the completion of this course learners will be able to:

  • Discuss how to communicate effectively on phone.

Program Content:


Introduction to Communicating Effectively by Telephone


  • Communication Skills
  • The Importance of Empathy
  • Defining Communication
  • Asking Questions
  • Telephone Techniques
  • Handling Everyday Requests
  • Tips and Tricks about communication skills

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.