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Conflict Management


Conflict Management Diploma of achievement in Conflict Management Level 6. Additional CPD Accredited Certificate with 110 CPD points available without extra study. The course comes with easy to understand e-learning study materials. This Conflict Management Course, is delivered over four in-depth modules. Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Endorsed certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

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Conflict Management

Conflict Management – Learning Objectives

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance
  • Describe what workplace violence is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Describe what diversity and its related terms mean
  • Explain how changes in the world have affected you and your view
  • Identify your stereotypes

Conflict Management – Course Syllabus

This Course Consists of the following units:

Unit 1 – Understanding Conflict And Its Types

The unit covers the following topics:

  • Defining Conflict
  • Identify the positive and negative aspects of conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window

Unit 2 – Different Stages Of Conflict

The unit covers the following topics:

  • The Five Stages of Conflict
  • Conflict Outcomes
  • Strategies for Dealing with Conflict
  • Conflict Resolution Style Questionnaire
  • The Conflict Grid

Unit 3 – The Role Of Communication in Conflict Management

The unit covers the following topics:

  • The Communication Chain
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Paraphrasing Skills
  • Probing Techniques
  • Body Language
  • The Conflict/Opportunity Test

Unit 4 – Understanding Body Language

The unit covers the following topics:

  • What Do Our Bodies Say?
  • The Signals People Send
  • Gestures

Unit 5 – Influence & Persuasion

  • The unit covers the following topics:
  • Steps in the Persuasion Process
  • Designing Your Message
  • Dealing with Tough Questions
  • Giving Credit

Unit 6 – Building Trust

The unit covers the following topics:

  • Managing Performance
  • Servant Leadership
  • Onboarding and Orientation
  • Building Trust
  • The Cycle of Trust and Performance
  • Trust Exercise

Unit 7 – Problem Solving Process

The unit covers the following topics:

  • Types of Thinking
  • Consequential Thinking
  • Ethics 101
  • Influence Strategies
  • Managing Relationships
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • A Simple Problem Solving Process

Unit 8 – Managing Workplace Anxiety

The unit covers the following topics:

  • Developing a Policy and Program
  • Risk Assessment
  • Hiring Practices
  • Workplace Design
  • Workplace Practices and Procedures
  • Security Systems and Personnel
  • Developing Emergency Response Plans
  • Program Review
  • Developing a Threat Response Process
  • What to Do When Violence Happens
  • Incident Response Checklist
  • Process Application

Unit 9 – Managing Workplace Violence

The unit covers the following topics:

  • What is Workplace Violence?
  • The Cycle of Violence
  • Understanding the Behavior Wheel
  • The Anger Management Process
  • The Importance of Communication Skills
  • The Assertiveness Formula
  • Questioning Skills
  • Basic Problem Solving Tools
  • Creative Thinking Methods
  • Force Field Analysis
  • Other Ways of Managing Anger
  • Relaxation Techniques

Unit 10 – Diversity In The Work Place

The unit covers the following topics:

  • Defining Diversity
  • Self-Awareness Inventory
  • Identifying Stereotypes
  • The Cornerstones of Diversity
  • How to Discourage Diversity
  • The STOP Technique
  • Managing for Diversity
  • Dealing with Discrimination

Unit 11 – Conflict Management Process

The unit covers the following topics:

  • Visualizing Conflict
  • Needs and Assumptions Model
  • Conflict Resolution Process
  • Hands-On Steps
  • A Strategy for Conflict Resolution
  • Helping Others through Conflict
  • Setting Norms

Conflict Management – Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials.

Conflict Management – Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Oxford Home Study College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.