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Travel Agent and Consultant Training


The Travel Agent and Consultant Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It’s also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Travel Agent and Consultant Training consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device.

SKU: 279219 Category:


Travel & tourism


Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

********** Course Modules***********

**Travel Agent and Consultant Training**

Module 1: Introduction to Travel and Tourism

  • Defining Travel and Tourism
  • Business Tourism
  • Leisure Tourism
  • Differentiating Between Business and Leisure Tourism
  • Factors that Motivates to Travel
  • Advantages and Disadvantages of Package Holidays
  • Various Tourist Destinations
  • Culture and Heritage
  • Summary

Module 2: Tourism Products and Services

  • D Marketing Mix
  • Components of Tourism Products and Services
  • Life Cycle of Tourism Product
  • Product Feasibility
  • Transportation
  • Roads
  • Feasibility from Government Point of View
  • Feasibility from Private Sector’s Point of View
  • Summary

Module 3: Tour Operating and Travel Retailing

  • Introduction
  • The Tour Operator
  • Tour Operation Economics
  • Consumer Trends Affecting Future of Tour Operation
  • Demographic Factors
  • Consumer Issues in Tour Operating
  • Travel Agents
  • Travel Agents and ICT
  • Future of Travel Retailing
  • Tour Operations Department
  • Marketing the Tours
  • Summary

Module 4: Marketing in Travel and Tourism

  • Marketing Strategies
  • GTA Marketing Roles
  • Market Research
  • Promotional Activities
  • Advertisements
  • Brochures
  • Posters
  • Promotional Videos
  • E-mail Marketing
  • Marketing Objectives
  • Summary

Module 5: Developing Communication Skills

  • Active Listening
  • Barriers to Active Listening
  • Enhancing Our Listening
  • Asking Questions to Enhance our Listening
  • Telephoning
  • Factors in Successful Telephoning
  • Time management
  • Negotiation
  • Finding Appropriate Tone in Negotiation
  • Negotiation and Solving Problems
  • Summary

Module 6: Customer Service and Satisfaction

  • Introduction
  • Quality Tourism Management
  • Taking Care of Customer
  • Deal With Complaints
  • Summary

Module 7: Customer Relationship Management (CRM)

  • Types of CRM
  • Misunderstandings
  • Defining CRM
  • CRM Constituencies
  • Commercial Contexts
  • CRM Models
  • IDIC Model
  • Customer Lifecycle
  • Customer Acquisition
  • Customer Retention
  • Summary

Module 8: Human Resource Management in Travel Industry

  • Importance on HRM
  • Human Resource Development Strategy
  • Training
  • National Council for Tourism Education and Training
  • Future Training Needs
  • Rewards, Bonus and Compensation
  • Human Resource Information System
  • Summary

Module 9: Crisis and Visitor Attraction Management

  • Crisis Management
  • Understanding Crisis
  • Before Crisis
  • During Crisis
  • Visitor Attraction Management
  • Categories
  • Pressures Facing In Visitor Management
  • Management Responses
  • Summary

Module 10: Transport Management Procedure

  • Principles of Transportation (Discuss shortly, try to use bullets)
  • Different Forms of Land Transport
    • Sea Travel
    • Air Travel
  • Advantages and Disadvantages of Different Types of Transport
  • Issues in Transport Management
  • Transportation and Environment
  • Customer Safety
  • Summary

Module 11: Sustainable Tourism

  • Sustainable Development
  • Sustainable Tourism and Development
  • Roles and Responsibilities
  • Summary

Module 12: Public Awareness Campaigns

  • Role of Public Awareness
  • Local Community Involvement
  • The Role of a Local Community Tourism Action Group
  • Relation With the Press
  • Workshops
  • Seminars on Public Awareness
  • Making Tourists Aware
  • Summary

Module 13: Brexit and Its Impact on Tourism Industry

  • Brexit Tourism and the intimacy of Geopolitics
  • Transformation Reversed Path Dependency
  • Tourism Crises
  • Consequential Crises
  • Negative Mega Event
  • Supply Side Issues
  • Migration Control
  • International Transport
  • Funding
  • Taxations and Regulations
  • Demand Side Issues
  • Domestic Tourism Effects
  • Impact on UK Tourism
  • Conclusion


Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99.