Finance | Credit Control Practical Training
We provide practical Credit Control training on real company files under the supervision of Qualified Accountants. A credit controller is responsible for recovering any unpaid money. This training covers areas such as Accounts Receivable, Accounts Payable, Telephone techniques, Credit law, Court orders and Insolvency procedures.
Accounting and finance_Finance
- Module One -Credit
The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.
- Module Two -Is My Customer Credit Worthy?
The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.
- Module Three -Credit Control Routines
The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.
- Module Four -Debt Recovery Through the Courts
The following topics are covered: The Courts and their powers of collection; and 3 track system – (Full description in unit 2).
- Module Five – Statutory Demands, Insolvency and Bankruptcy
The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.
- Module Six -VAT & Tax Relief for Bad Debts
The following topics are covered: What VAT relief is available?; How to claim relief; and Tax relief.
- Module Seven- Telephone Communication
The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
- Module Eight- Written Communication
The following topics are covered: When to choice written forms of communication; Email verses letters and When is each format appropriate?; Sample letters (Request for payment, Demand for payment and Legal demand for payment).
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