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Professional Conflict Management Managers


This extensive CPD certified Professional Conflict Management Managers course has been designed to equip you with the essential knowledge and skills needed to become a fully professional manager and will give you all the practical knowledge & credentials that you need to excel in your new role. If you are aspiring to start your career as a manager or you just want to boost your knowledge and skills on conflict management, but don’t know where to start, then this Professional Conflict Management Managers course will set you up with the appropriate qualifications and expertise needed to take your professionalism to the next level. This comprehensive Professional Conflict Management Managers course will give you all the necessary skills and a valuable insight into conflict management to boost your career towards senior positions and possibilities, by getting the essential skills and knowledge you’ll need from this Professional Conflict Management Managers course. There are always new skills to learn and new knowledge to accumulate when you work as a manager, this Professional Conflict Management Managers course will fully prepare you to embrace all of the essentials skills and knowledge in this field. Enrol today and get started on your journey to improve your career prospects with an accredited certificate and the power of self-belief! Why Choose This Course: Engaging and inventive e-learning course Instructor-led distance learning Get trained by industry experts Easy to use and easy to follow Written and compiled by Industry Professionals Qualified tutors are always available for you via email Certificate from this course are recognised in the industry

SKU: 296662 Category:


Business_Business management


Professional Conflict Management Managers Course Certified by CPD

Why Learn with Us?

  • We have taught and certified more than 50,000+ students and organisations worldwide
  • We are committed to helping students start new careers or advance in their chosen career paths
  • We have Award-winning Customer Support, and we’re proud of it
  • We have partnered ourselves with some of the biggest accreditors in the world
  • We believe in you. Your success is our success

The Professional Conflict Management Managers is one of our most popular training courses and is perfect for those individuals who want to start a new career path as a manager, as well as established professionals who want to test their existing abilities and learn the latest techniques.

Course Curriculum

This comprehensive Professional Conflict Management Managers course has been divided into 22 interactive lessons. This makes for a more stimulating and comprehensive study of all the essential areas of conflict management, which also means that learners will be able to absorb the knowledge in manageable and intuitive segments and retain the vital information without even realising it.

This fully inclusive Professional Conflict Management Managers course includes the following modules:

Learn how to increase your expertise in conflict management by taking the following modules of this popular Professional Conflict Management Managers course. This Professional Conflict Management Managers course has been specially crafted to allow you to extend your knowledge base in this area and provide excellent groundwork for adapting your skillset and requirements in your chosen job role.

Introduction to Your Conflict Management Course

  • Welcome to the Course
  • What are Conflict and Conflict Management?

Understand the Keys to Conflict

  • The Rational and Irrational Sources of Conflict
  • The Effects of Respect on Conflict
  • How to Use Respect to Help Resolve Conflict

How Misunderstandings Arise… and the Solution

  • How Communication Works
  • How we Listen: The Four Listening Levels
  • How to Listen Well

This following module of the Professional Conflict Management Managers course will give the exact set of skills and information base that you’ll need to succeed in your chosen career path of conflict management.

Personality Types in Conflict

  • How Personality Types Conflict
  • How Specific Personalities Clash at Work
  • How to Avoid Personality Clash

Escalation of Conflict

  • Resistance: It’s Not Conflict… yet.
  • The Onion Model of Resistance
  • The Signs of Conflict Escalation

De-escalating Conflict

  • The Strategies for Handling Conflict
  • Conflict De-escalation Process
  • Conflict Handling Modes – The Thomas-Kilmann Model
  • The Five Thomas-Kilmann Modes
  • Getting Help from a Third Party
  • How to Recover from a Broken (Professional) Relationship

Closing Section

  • Good Conflict and Bad Conflict
  • The Secret to Avoiding Conflict


On completion of the Professional Conflict Management Managers course, you will be awarded a recognised certificate from Knowledge Door to evidence your new skill and accomplishment, as well as your knowledge and skill set. The certification is available in PDF format, at the cost of £12, or a hard copy can be sent via post at the cost of £35.


All the lessons in this Professional Conflict Management Managers course will only take a few minutes to complete, which means that it caters to every type of lifestyle and study method. Study breaks can be quickly scheduled, as can long and intensive periods of learning. You can make the most of your personal time, even if you only have 10 to 15 minutes free at any one time. Make this course work for you.

We don’t believe in placing time limits on learning, so you will never have to rush and complete a course before a strict deadline. Just concentrate on your goals and study in your own time and at your own pace with no unnecessary pressure.