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Principles of Communication – CPD Approved


This communication training course is designed to provide business professionals and anyone looking to master key communication techniques, with the skills to communicate effectively in the workplace and improve their personal and professional relationships. This course explores the art of effective communication, taking you through the various forms of communication and different ways in which we communicate, depending on the environment we’re in. You will learn how to master small talk and become a better conversationalist, read others’ body language, and much more. Throughout the course, we will also explore ways to overcome barriers to communication, equipping you with the skills and confidence to impress in public speaking, overcome interview anxiety and generally become more eloquent in your speech. Learning Outcomes By the end of the course, learners will be able to: Communicate effectively in a business and non-business environment Reduce communication barriers in the workplace and beyond Apply the techniques learned in this course to enhance their conversational skills Strengthen working and personal relationships through powerful communication Speak with clarity, confidence and eloquence in group discussions Identify the different forms of communication and ways of communicating

SKU: 272200 Category:


Health & care


Course Curriculum

Module 1: Reasons People Communicate

In module one, we will take a look at the many different reasons why people communicate, exploring communication in a variety of settings.

Module 2: Ways of Communicating

In module two, we will learn about the different ways that people communicate and the different types of communication.

Module 3: Identifying Communication Barriers

In module three, we will learn about the barriers to effective communication, with some case study examples.

Module 4: Reducing Communication Barriers

In module four, we will take a look at some strategies for overcoming the barriers to effective communication in the workplace and beyond.

Module 5: Checking Understanding

In module five, we will develop some key communication skills to strengthen our relationships inside and outside of the workplace.

Module 6: Getting Help With Communication Issues

In module six, we will master crucial communication techniques that will enhance the way we communicate with others and develop our confidence when communicating in a variety of settings.

Module 7: Confidentiality

In module seven, we will learn why confidentiality is so important in communication, both at home and in the workplace.