Treating Customers Fairly (TCF) | University Endorsed - Jobs and Recruitment on reed.co.uk, the UK's #1 job site

Treating Customers Fairly (TCF) | University Endorsed

£67.66

This is a great online eLearning course, providing an effective learning service that helps people get to grips with ideas behind being great at customer service.

SKU: 250187 Category:

Description

Accounting and finance_Banking

Description

Treating Customers Fairly or TCF is a set of rules and guidelines set out by the FCA. Treating customers fairly and being professional is obviously very important – so it’s equally important that companies provide training for employees and potential employees to ensure that they will be able to do their job properly. This is a great online eLearning course, providing an effective learning service that helps people get to grips with ideas behind being great at customer service.

This online eLearning course covers everything you need to know regarding TCF. The course was developed alongside Financial Services experts in order to help you take a practical and real-world approach to understanding treating customers fairly.

The course will look at the role of the Financial Conduct Authority and the enforcement of TCF, as well as the six consumer outcomes and how they can impact a business every day.

You will cover the following learner outcomes:

  • What is TCF? The 6 Consumer Outcomes
  • What is Management Information? (MI)
  • What does the FCA do?
  • What TCF isn’t
  • Regulatory responsibilities
  • Case Studies
  • Understanding Vulnerable Consumers
  • Final quiz and certification