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Conflict Management


Conflict Management: Conflict Management in Workplace Diploma (Level 7) Conflict Management in Workplace course is designed by a specialist by considering the need of both the job seekers and people already working in established businesses, which covers most of your professional needs in the field of Conflict Management and administration. Conflict Management in the Workplace diploma course will help you to learn from scratch and take you to a higher level of professionalism. As you may know that organisational skills are important because possessing good organisational skills to establish trust and professionalism in the workplace. So, if you are looking to gain various Conflict Management and organisational skills then this is your most desired course. Are you new to online learning? Don’t worry. Along with providing most professional courses, UKPDA also provides the most regular tutor support via online mediums and will guide you in every possible way to get most out of your online course. Further to this, assessments are really challenging, but interestingly, will not take much of your time. You will have to read through the provided study material and attempt the Multiple Choice Questions (MCQ’s) afterwards. Course Benefits of Conflict Management The following is included for online study with UK Professional Development Academy. Courses / Training that best suit to Work Experience, Knowledge and Skills Self-paced Training/Courses to continue working while studying Self-Paced Courses to get free from the deadlines Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format. Assessment resources accessible through our online learning platform 24/7. A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online. Conflict Management


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Conflict Management – Course Outline

Conflict Management in the Workplace Diploma is a CPD Certificate. To achieve a Level 7 Conflict Management in Workplace Diploma learner must have to achieve 15 Modules with 150 Credits to get CPD Accredited Certificate of Completion.

Conflict Management – Modules Outline

Conflict Management – Module 1: Conflict Resolution

  • Conflict Management – Understand what conflict and conflict resolution mean
  • Conflict Management – Understand the five main styles of conflict resolution
  • Conflict Management – Be able to adapt the process for all types of conflicts

Conflict Management – Module 2: Appreciate Inquiry

  • Conflict Management – Know the meaning of appreciative inquiry
  • Conflict Management – Encourage others to think positively
  • Conflict Management – Create positive imagery

Conflict Management – Module 3: Handling Difficult Customers

  • Conflict Management – Cultivate a positive attitude
  • Conflict Management – Manage internal and external stress
  • Conflict Management – Develop abilities to listen actively and empathize

Conflict Management – Module 4: Communication Strategies

  • Conflict Management – Understand what communication is
  • Conflict Management – Identify ways that communication can happen
  • Conflict Management – Listen actively and effectively

Conflict Management – Module 5: Creative Problem Solving

  • Conflict Management – Understand problems and the creative problem-solving process
  • Conflict Management – Write concrete problem statements
  • Conflict Management – Identify the importance of defining a problem correctly

Conflict Management – Module 6: Emotional Intelligence

  • Conflict Management – Understand, use and manage your emotions
  • Conflict Management – Verbally communicate with others
  • Conflict Management – Balance optimism and pessimism

Conflict Management – Module 7: Workplace Violence Conflict

  • Conflict Management – Define workplace violence
  • Conflict Management – Recognize social and business responsibility
  • Conflict Management – Develop relevant policies and procedures

Conflict Management – Module 8: Anger Management During Conflict

  • Conflict Management – Know tips in identifying the problem
  • Conflict Management – Express a feeling or position using I-messages
  • Conflict Management – Know common anger myths and their factual refutations

Conflict Management – Module 9: Attention Management in Conflict

  • Conflict Management – Identify different types of attention
  • Conflict Management – Create strategies for goals and SMART goals
  • Conflict Management – Be familiar with methods that focus attention

Conflict Management – Module 10: Risk Assessment and Management

  • Conflict Management – Identify hazards and risks
  • Conflict Management – Update control measures
  • Conflict Management – Identify risk management techniques

Conflict Management – Module 11: Stress Management During Conflict

  • Conflict Management – Use routines to reduce stress
  • Conflict Management – Better cope with major events
  • Conflict Management – Understand what lifestyle elements you can change to reduce stress

Conflict Management – Module 12: Workplace Diversity

  • Conflict Management – Explain the definition, terms and history of diversity
  • Conflict Management – Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives

Conflict Management – Module 13: Managing Workplace Anxiety

  • Conflict Management – Explore different types of workplace anxieties
  • Conflict Management – Learn to recognize symptoms and warning signs
  • Conflict Management – Determine ways of coping and managing problems

Conflict Management – Module 14: Civility in the Workplace

  • Conflict Management – Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
  • Conflict Management – Understand the costs of incivility, as well as the rewards of civility, within the workplace

Conflict Management – Module 15: Workplace Harassment Conflict

  • Conflict Management – Understand what the law says about harassment
  • Conflict Management – Implement anti-harassment policies
  • Conflict Management – Apply proper mediation procedures

Conflict Management – Course / Training Format

After successful enrolment, the learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

Conflict Management – Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) are online and are taken either through or after the course; these are included in the course price.

Conflict Management – Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Conflict Management – Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

Certificate of Completion (PDF format) = £50

Certificate of Completion (Hard-copy) = £75 + postage charges: local £9, international £14.