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Facilities Management

£9.95

Facilities Management Facilities Management is a CPD Certified Quiz Based Diploma – Level 5 Diploma in Facilities Management Diploma – Upon successful completion, a learner will get a Certificate of Completion from UKPDA. Level 5 Diploma in Facility management is a professional management discipline diploma focused upon the efficient and effective delivery of support services for the organizations that it serves. Facilities Management Diploma is one of the Most Selling Facilities Management Diploma offered by the UK Professional Development Academy to provide Knowledge about Facilities Management to those who are looking to work in Facilities Management and Business Development Sector. UKPDA is one of the Leading Online Facilities Management Diploma providers in the United Kingdom, Facilities Management Diploma include important modules that teach the learner about their need and succession in their professional life. Facilities Management Diploma provides the learner with key information about application and skills that are demanded in the Facilities Management Sector. Facilities Management Diploma provide lessons, modules and quizzes to get access and knowledge on the end provided with Professional Certificate that helps in Career building in professional life. Facilities Management Diploma make learner able concept of Facilitation Skills and their fundamentals, Critical Thinking and Business Succession Planning Understand Workplace Environment, Administrative Support, and Microsoft office latest version use and Organisational management skills to succeed in their professional life. Course Benefits The following is included for online study with UK Professional Development Academy. Courses / Training that best suit to Work Experience, Knowledge and Skills Self-paced Training/Courses to continue working while studying Self-Paced Courses to get free from the deadlines Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format. Assessment resources accessible through our online learning platform 24/7. A professional one-to-one tutor to provide all-inclusive assistance throughout the course online. Course / Training Format After successful enrolment, the learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course. The Test (MCQ’s) will be based on modules of the Training Manual. Assessment After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the test in the case of not being successful at the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts). All test(s) are online and are taken either through or after the course; these are included in the course price. Duration The minimum time period to complete this training is 4 Weeks . But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment . During this period, flexibility will be given to learners for completing the course at any time. Facilities Management

Description

Management_Facilities management

Description

Course Outline

Level 5 Diploma in Facilities Management CPD Accredited Diploma. To achieve a Level 5 Facilities Management Diploma learner must have to achieve 10 Modules with 30 CPD Hours/ Credits to get Certificate of Completion from UK Professional Development Academy.

Modules Outline

Module 1: Facilitation Skills

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
  • Define what interventions are, when they are appropriate, and how to implement them.

Module 2: Critical Thinking

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem-solving abilities

Module 3: Managing Workplace Anxiety

  • Explore different types of workplace anxieties
  • Learn to recognise symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognise common trigger and accelerates
  • Learn the difference between anxiety and common nervousness

Module 4: Constructive Criticism

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

Module 5: Developing Corporate Behaviour

  • Understand what behaviour is
  • Understand the benefits of corporate behaviour
  • Know what type of behaviours you want to implement in your company
  • Know how to implement corporate behaviours
  • Know how to maintain corporate behaviours

Module 6: Business Succession Planning

  • Define business Development and Succession planning and its role in your company.
  • Lay the groundwork to develop a Development and Succession plan.
  • The importance of mentor-ship.
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles, and evaluate and adapt goals and plans.
  • Characterise success.

Module 7: Handling Difficult Customers

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathise
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module 8: Health and Wellness at Work

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module 9: Organisational Skills

  • Examine current habits and routines that are not organised
  • Learn to prioritise your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organise personal and work-space
  • Learn to resist procrastination
  • Make plans to stay organised in the future

Module 10: Microsoft Office

  1. Excel 2016 Essentials
  • Create and Manage Worksheets and Workbooks
  • Manage Data Cells and Ranges
  • Create Tables
  • Perform Operations with Formulas and Functions
  • Use Quick Analysis, Charts and Objects
  1. Outlook 2016 Essentials
  • Communicate with Email
  • Manage Messages
  • Manage Schedules
  • Manage Contacts and Groups
  • Manage the Outlook Environment
  1. PowerPoint 2016 Essentials
  • Create and Manage Presentations
  • Insert and Format Text, Shapes and Images
  • Insert Tables, Charts, Smart Art, and Media
  • Apply Transitions and Animations
  • View Slideshows and Work with Multiple Presentations
  1. Word 2016 Essentials
  • Create and Manage Documents
  • Format Text, Paragraphs, and Sections
  • Create Lists and Tables
  • Insert and Format Graphic Elements
  • Create and Manage References

CPD Certificate

Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hard-copy) = £65 + postage charges Local £9, International £14